Network Troubleshooting for Beginners: Check Under Your Feet
Published on 2025-09-13
Introduction
In the previous article, we learned how to reach out to remote servers using ping and trace the path of packets with traceroute. But what if ping google.com doesn’t work, and traceroute stops right at the first step?
That’s a clear sign that the problem is nearby: on your computer, in the network cable, or in your home router. Before calling tech support, let’s check our own local network.
Today we’ll study two tools that act as your computer’s “passport” and “address book” in the network: ipconfig (or ifconfig/ip a) and arp.
ipconfig / ifconfig — Your PC’s Network Passport 🛂
If your computer were a house, its network settings would be the postal address. Without the correct address, data packets won’t find their way.
What does it do?
Displays information about network connections: IP address, subnet mask, default gateway.
Usage
Windows:
ipconfig
Linux/macOS:
ip a
Key lines
IPv4 Address . . . . . . : 192.168.1.10 <-- Your PC’s address
Subnet Mask . . . . . . : 255.255.255.0 <-- Your "street" boundaries
Default Gateway . . . . : 192.168.1.1 <-- Internet exit (router)
- IPv4 Address — your PC’s address in the network (usually
192.168...). - Subnet Mask — defines who counts as “neighbors.”
- Default Gateway — your router’s IP. No gateway = no internet.
What to look for when problems occur?
Address 169.254.x.x — APIPA: the PC didn’t get an IP from DHCP. Check cable, Wi-Fi, or restart the router.
No gateway — the computer doesn’t know where to send packets.
Ping the gateway:
ping 192.168.1.1If no response — the problem is in the connection to the router.
👉 Conclusion: ipconfig/ifconfig answer the question: “Did my computer get the right address, and does it know where the internet exit is?”
arp — The Address Book for Neighbors 📖
The IP address is logical, but to transfer packets you need a physical one (MAC address). ARP maps them together.
Usage
arp -a
Example
Interface: 192.168.1.10 --- 0x1
Internet Address Physical Address Type
192.168.1.1 00-1a-2b-3c-4d-5e dynamic <-- Router
If the gateway’s IP (192.168.1.1) is in the ARP table with a MAC address — contact is established.
If there’s no entry — the PC can’t “reach” even at the physical level.
👉 Conclusion: arp shows whether the computer “sees” its neighbors (and especially the router) at the hardware level.
Conclusion
Now you have the tools to diagnose problems in the last mile:
- Check address and gateway (
ipconfig/ifconfig). - Check physical visibility (
arp). - Ping the router.
If everything’s fine here, but ping google.com still doesn’t work, the issue lies in the next link — DNS.
What’s Next?
In the next article, we’ll dive into the world of DNS — the “phone book” of the internet — and learn to use nslookup and dig.
Resources
Related reviews
Huge thanks to Mikhail for the work — I'm very pleased with the result. Special thanks for his recommendations during setup: from my rather muddled brief (I know little about servers), Mikhail, through clarifying questions and suggestions, formed a clear understanding of what the final build would accomplish and how best to organize everything. I recommend him!
ladohinpy · MikroTik hAP router setup. I'll set up a MikroTik Wi‑Fi router for you.
2025-07-21 · ⭐ 5/5
Many thanks to Mikhail for the work, I am very pleased with the result. I especially thank him for the recommendations during the setup process — from my rather muddled brief (and I know little about servers) Mikhail, with clarifying questions and suggestions of his own, formulated a clear understanding of what tasks the final build will solve and how to organize everything in the best way. I recommend!
An excellent specialist, a savvy expert, and a wonderful person. In an hour he fixed what we'd been racking our brains over for days! I'm sure this won't be the last time we rely on his boundless professionalism.
Ravenor · MikroTik hAP router setup. I'll configure a MikroTik Wi-Fi router for you.
2025-05-28 · ⭐ 5/5
An excellent specialist, a savvy expert, and a wonderful person. In an hour he fixed for us what we had been scratching our heads over for days! I'm sure this won't be the first time we make use of his boundless professionalism.
A professional approach to the job!
ErlikZ · MikroTik hAP router setup. I'll set up a MikroTik Wi-Fi router for you.
2025-03-31 · ⭐ 5/5
Professional approach to the job!
Knows their stuff, gets things done. Everything was prompt and to the point; I was satisfied with the collaboration.
Soveni4 · MikroTik hAP router setup. I'll set up a MikroTik Wi‑Fi router for you.
A customer who has settled in2025-03-14 · ⭐ 5/5
Knows, can, does. Everything was prompt and to the point; I was satisfied with the collaboration.
Thanks! We set up the router according to my technical specification, with a full explanation of what we're doing.
GFSoft · MikroTik hAP router setup. I'll configure a MikroTik Wi‑Fi router for you.
Savvy shopper2025-03-09 · ⭐ 5/5
Thank you! The router was configured according to my technical specification, with a full explanation of what we are doing
Everything's great! Thanks! I recommend it.
NekMiha · Help with a MikroTik router
Powerful buyer2024-11-16 · ⭐ 5/5
Everything's great! Thank you! I recommend it